For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A+E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Appointments

We have been working in different ways since the pandemic to ensure our patients needs are met, delivering telephone, face to face, video and on-line consultations. It is still the norm for the first contact with a GP or Clinical Pharmacist to be via a telephone call back, when they will discuss your medical problem. Following this discussion they may ask you to visit the practice for a face to face consultation or refer you to the appropriate team or service. Nurse appointments are face to face and can be booked directly by reception.

For an appointment please call

Avicenna Medical Centre - 01495 227156

Oakdale Medical Centre - 01495 224843

Availability

Appointments are available every week day between 08:30 and 18:00. The surgery offers a mixture of pre-bookable, same day and emergency appointments. 

Making an Appointment

When you contact us to make an appointment, the doctors have instructed our reception team to ask you if you can tell us what the appointment is for. This information is to help you to get the right appointment with the right clinician. If you do not wish to provide this information, the receptionists will respect your decision.

Routine Appointments

Routine appointments with a doctor can be pre-booked up to 6 weeks in advance.

We recommend you try and plan ahead to ensure you get an appointment with your first choice of doctor. The practice believes in continuity of care, and we encourage you to see the same doctor for your particular medical condition on each occasion. There will be times, however, when your first choice of doctor is not available, due to training or leave.

Appointments can be made online in one of three ways:

Same Day Appointments

A limited number of same day appointments are also released at 08.30 and 1400 every day.

Urgent Appointments

  • If you feel you have a medical problem that needs to be addressed urgently on the day, please call the surgery on 01495 227156 or 01495 224843.
  • The urgent phone line opens at 8am.
  • If appropriate, you will be booked in for a call back by the duty team. The team consists of Doctors, Physician Associates and Clinical Pharmacists.
  • We may able to manage your condition safely over the phone.
  • If the clinician considers a face to face appointment is necessary, they will ensure you see the clinician who is most appropriate for your needs.
  • Same day appointments are for one medical issue that cannot wait – you will be unable to discuss any non-urgent or ongoing problems.
  • If you are offered an appointment, you will be offered the earliest appointment available - you cannot ask for a specific time. We assume that if it is medically urgent, you are ready to attend straight away, and will not be at work or school etc. We do appreciate you may need time to travel.

Patients seeking advice from abroad

Please note that we cannot offer medical advice or consultations for patients who are currently abroad, whether you are on vacation, or working abroad, or for any other reason. You are advised instead to seek medical advice local to where you are. This includes travel within the UK away from the local region (please temporarily register with an NHS GP local to your location).

Clinical Pharmacy Team 

Clinical Pharmacists are highly qualified health professionals who train for many years to become specialists in medicines and how they work. They can work directly with you, as part of the General Practice team, to make sure your medicines help you get better and stay well. Having a Clinical Pharmacist in the practice team means you can be treated by the best professional for your needs. All pharmacists are registered with the General Pharmaceutical Council.

When Will I See A Clinical Pharmacist?

You will see a Clinical Pharmacist when you need expert advice on your medication, often for those taking multiple medicines (polypharmacy). Below are some examples of how a Clinical Pharmacist can help you:

Long-term Conditions

If you have a condition such as asthma, diabetes, arthritis or high blood pressure, the Clinical Pharmacist can discuss the medicines you’re taking to make sure they’re working for you. They can also help you with lifestyle changes to help you manage your condition.

Reviewing Your Medicines

If you are taking medicines long-term, you should be regularly reviewed. The Clinical Pharmacist can review all your medicines, discuss how they are working for you and carry out health checks, such as taking your blood pressure. They can also arrange for you to have blood or other tests.

After A Stay In Hospital

If your medicines have been changed while you were in hospital, the Clinical Pharmacist can help explain these changes and ensure you get the maximum benefit from these medicines.

Your Appointment

Our Clinical Pharmacists can write a prescription for your medicines but you will still have to collect your medicines from your local pharmacy in the usual way. Please let the surgery know if you need to cancel or reschedule your appointment, so that another patient can benefit from it instead.

For Common Illnesses You Can Still Visit Your Pharmacy

If you are suffering from a common illness such as a cold, hay fever, diarrhoea, an eye infection or pain, the fastest way to get advice is to visit a Community Pharmacist who is able to advise and sell you the appropriate treatment. If they think a prescription only medicine is required or you need more specialist advice they will recommend you attend the surgery.